• Desktop & Field Support Specialist

    Job Locations US-NM-Hobbs
    Job ID
    2019-1113
    Category
    Corporate
    Type
    Regular Full-Time
  • Overview

    The Desktop and Field Support Specialist supports information technology required for day-to-day operation, installation of new systems, or modification of existing systems.  Primary focus is supporting the IT Department’s field and office customers.

     

    Responsibilities

    • Provide daily end user support.  Assist employees with any IT issues; support all printers, scanners, email, Microsoft Office and company software and hardware applications.

    • Provide daily Network support; maintain the Network, provide Network security management, user account management and assist with server backups and file restoration as needed.

    • Responsible for new hardware and software deployment, software installation and removal of outdated programs, new computer imaging and deployment.

    • Maintain inventory of equipment including but not limited to: desktops, laptops, printers, scanners, and cell phones.

    • Maintain an inventory of all other network-connected devices.

    • Maintain hardware and software licensing and records and performs “gatekeeper” role for IT corporate policy adherence.

    • Analyze information to determine, recommend, and plan layout for type of computers and peripheral equipment, or modifications to existing equipment and systems that will provide capability for proposed project or workload, efficient operations, and effective use of allotted space.

    • Maintain confidentiality with regard to the information being processed, stored or accessed by the network in the company.

    • Recommend and direct software changes and updates to keep department systems up-to-date.  Monitor any software changes.  Assist departments with regard to program changes and operations.

    • Record and maintain hardware inventories; including all IT related equipment (network equipment, cell phones, servers, laptops, desktops, etc.), and user access and security.

    • Install, configure, and upgrade or break/fix desktop, laptop, server hardware and peripherals to include network cards, printers, modems, mice and add-in boards.

    • Work as a team member with the IT team, such as networking to ensure connectivity and compatibility between corporate systems.

    • Provide on call support.

    • Maintain excellent line of communication with the IT Manager on all extended tasks and projects.

    • Maintain expertise and proficiency in the IT field and train users to use new or modified equipment, software, and systems.

    • Monitor and maintain functioning of equipment to ensure system operates in conformance with specifications and priority service.

    • Monitor and support local phone system, voice recording and voice mail.

    • Perform other duties as directed 

    Competencies

    • Communication skills – oral and written
    • Excellent computer skills – hardware and software applications

    • Analytical skills to define and resolve issues, interpret technical instructions, and interpret government regulations

    Qualifications

    • Associates degree or equivalent from a two-year accredited college or technical school in computer science
    • 1 – 2 years of relevant work experience
    • Experience with the following software required – Microsoft Desktop and Server Operating Systems, Microsoft Office Suite, Remote Desktop, Help Desk Software, Visio, and Accounting Software.
    • Experience with the following hardware required – Network Switches, Routers, PC’s, Virtualization, Printers, Tablets, Phones, Video recording devices, and Wireless Devices.

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